Ensure your ELEGRP HOME App and third-party Apps (e.g Amazon Alexa or Google Home) are updated, your Matter Hub has the latest firmware, and both your phone and Matter Hub are connected to the same 2.4GHz Wi-Fi network with an active internet connection.
Was this article helpful?
-
YES
-
NO
0 out of 0 found this helpful
Thank you for your feedback
Have more questions? Submit a request
-
How to add ELEGRP smart devices to apps including ELEGRP HOME, Amazon Alexa, or Google apps?
-
Does this device record power consumption? (ELEGRP Matter Smart Plug: MP10)
-
How long does the pairing mode last for a smart device? (ELEGRP Matter Smart Plug: MP10)
-
How can I reset the device? (ELEGRP Matter Smart Plug: MP10)