1. Please cut off the power to the smart device and then restore it to check if it can be used normally.
2. Please check if you can manually turn the load on/off using the button on the smart device. If so, please press and hold the button for 6 seconds until the indicator light flashes, reset the device to the pairing state, and then pair it to the App again.
If the above steps do not work, please contact ELEGRP after-sales support for more help.
Was this article helpful?
-
YES
-
NO
0 out of 0 found this helpful
Thank you for your feedback
Have more questions? Submit a request
-
If there is a power outage, will the smart device be powered on after the power comes back on?(ELEGRP Smart Wi-Fi in-wall Outlet: RRN00, RRR00)
-
How long does the pairing mode last for a smart device?(ELEGRP Smart Wi-Fi in-wall Outlet: RRN00, RRR00)
-
How can I reset the device? (ELEGRP Smart Wi-Fi in-wall Outlet: RRN00, RRR00)
-
Can I install the smart device in a damp or wet location? (ELEGRP Smart Wi-Fi in-wall Outlet: RRN00, RRR00)